Coffee Machine Specialist

5 days ago


Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

About Us

Jacobs Douwe Egberts is the world's leading pure-play coffee and tea company. We serve approximately 4,200 cups of coffee or tea per second and are headquartered in the Netherlands.

The Role

We are looking for a Technical Support Administrator to join our technical team. The successful candidate will provide technical assistance to our customers and administrative support to our technicians.

Responsibilities:

You will be responsible for providing phone and email assistance on the technical service support line, communicating and liaising with internal technicians and customers to resolve technical issues via phone, escalating complex issues to appropriate teams and following up until resolution, maintaining systems data including accurate records of customer interactions, technical issues, and resolutions, supporting the implementation of Salesforce in the business, loading and facilitating oil channel general services monthly, setup, amend, and terminate general services agreements.

Requirements:

To be successful in this role, you will have at least 2 years of customer service experience and strong troubleshooting skills. Previous barista and coffee machine experience is an advantage. You should also have SAP experience if possible.

What We Offer:

We offer a competitive salary, 3% Kiwisaver Employer Contribution, discretionary bonus, income protection and life insurance, subsidized medical insurance for you and your family, enjoy half a day off on your birthday, delicious coffee and tea on-site and quarterly free staff parcels.



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