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Technical Project Specialist

1 week ago

Wellington, Wellington, New Zealand ClearCourse Full time

ClearCourse is a leading provider of cutting-edge POS solutions and integrated payment systems that help businesses in retail and hospitality operate more efficiently. As a Technical Project Consultant, you will play a crucial role in software implementation, training, and project coordination.

Key Responsibilities
  • Software Implementation & Support: Assist in delivering and deploying Swan and Epos Bureau products, as well as related software such as Customer Ordering App, FUSE, Swan Mobile, TRIMSm, Omnisend, BalancePay, and Cymba.
  • Project Coordination: Support project managers in planning, coordinating, and managing software implementations and customer training sessions.
  • Customer Training & Consultation: Deliver engaging training sessions and consultations, helping customers make the most of our software.
  • Stakeholder Collaboration: Work closely with internal and external teams to ensure smooth project execution and high customer satisfaction.
  • Problem-Solving & Risk Management: Identify potential risks and communicate them to the project team in a timely manner.
  • Data & System Management: Assist customers with data setup, software installations, and system configurations based on their business needs.
  • Cross-Team Collaboration: Work alongside Product Managers, Development, Support, and Implementation teams to drive successful project outcomes.
Requirements
  • Organizational Excellence: Strong time management and prioritization skills to keep projects on track.
  • Communication Skills: Exceptional verbal and written communication to engage with both technical and non-technical stakeholders.
  • Technical Understanding: Ability to grasp software solutions and translate customer needs into effective implementations.
  • Customer-Centric Approach: Experience working with cross-functional teams and delivering on customer requirements.
  • Problem-Solving Mindset: Analytical and practical skills to resolve challenges efficiently.
  • Attention to Detail: Ensuring accuracy in software setup, training documentation, and project execution.
Benefits
  • Life Assurance and Group Income Protection.
  • Private medical cover with cash plan.
  • Enhanced Company Pension.
  • Hybrid-working model with 25 days annual leave + your birthday off.
  • Employee wellbeing perks – including Peppy Health, Perkbox, etc.
  • Enhanced maternity, paternity, and adoption pay.
  • Generous training budgets and reimbursement for professional memberships.