Customer Experience Specialist
3 days ago
About Our Company
Sime Darby Motors is a leading provider of after-sales parts and service support to the road transport industry. With over 30 years of experience, we have established a reputation for delivering exceptional customer service and quality workmanship.
Job Role
We are seeking a highly skilled Service Advisor to join our team at Truckstops Napier. As a Service Advisor, you will be responsible for coordinating workshop operations, managing customer follow-ups, and maintaining a high volume of work. You will also be required to handle customer service inquiries and updates with efficiency and professionalism.
Main Tasks
- Handle customer service inquiries and updates with efficiency and professionalism
- Organise job cards and optimise workshop loading for efficient operations
- Conduct customer follow-ups and prospecting to grow workshop volume
- Accurately prepare and cost customer invoices in line with Group Standards
- Maintain effective filing and administration
About You
You'll have knowledge of heavy transport or workshop operations, along with:
- Impeccable time management and organisational skills
- High proficiency in computer literacy and in-house systems
- A passion for providing top-tier customer service
- A clean, full driver's licence
- A strong willingness to continued learning and growth
Our Benefits
You'll enjoy a competitive market salary with a monthly branch incentive, plus access to SimeDarby Motors Privileges programme giving you access to discounts across 100+ retail stores in NZ from day 1 of joining us, along with:
- Health benefits including access to discounted Southern Cross Health Scheme, EAP services, wellbeing programmes, spinal and hearing tests, and an annual flu vaccination
- Career development, with in-house training for technical, business, and life skills with clear career pathways to support your growth, along with technical brand training as needed
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