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Shared Services Operations Manager

3 weeks ago

Hamilton, Waikato, New Zealand Hamilton City Council Full time

Job Description

The Shared Services Manager will be responsible for leading the delivery of Trade Waste, Sampling & Analysis, and Smart Water services to Councils across the Waikato Region through Co-Lab.

Key responsibilities include:

  • Manage and coordinate the operations of shared services teams.
  • Develop and implement strategies to improve service quality and operational efficiency.
  • Lead and mentor teams of professionals, promoting a collaborative and customer-focused environment.

Requirements:

To be successful in this role, you will need:

  • A bachelor's degree in business management, science, or engineering.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement and process optimization.
  • Experience leading and coordinating cross-functional teams.
  • Knowledge of best practices in shared services and support operations, including service level agreements (SLAs) and key performance indicators (KPIs).

Benefits:

This is a great opportunity that enables region-wide service delivery, providing essential services to Councils and the community.