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Customer Experience Director

2 weeks ago

Christchurch, Canterbury, New Zealand Hind Management Full time
Job Overview

We are looking for a dedicated and enthusiastic Night Service Lead to join our team. As a key member of our operations team, you will be responsible for directing and overseeing reservation, reception, room service and housekeeping activities.

Key Responsibilities
  • Leading and managing the night team to ensure excellent customer service and high-quality standards
  • Completing audit procedures and tasks, including running financial reports and investigating anomalies
  • Creating and presenting detailed reports to management and stakeholders
  • Communicating effectively with all hotel departments, teams and external stakeholders
Requirements
  • Diploma in Hospitality or related field
  • Three or more years of relevant experience
  • General Managers Certificate
  • Excellent communication and customer service skills