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Hotel Operations Manager

2 weeks ago

Wellington, Wellington, New Zealand Ibis Full time

About Us

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Ibis Wellington is a leading hospitality provider in the region, committed to delivering exceptional guest experiences. We are seeking a skilled and experienced Night Manager to join our Front Office Leadership team.

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Key Responsibilities

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  • Supervise late guest arrivals and early departures, ensuring room allocations and check-in/check-out processes are customer-focused and follow set procedures.">
  • Run reports and compile statistical information as required by finance policies and procedures.">
  • Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing them to specific departments in a timely manner.">
  • Complete computer system backups and save them in accordance with finance policies and procedures.">
  • Process guest account transactions.">
  • Respond quickly to all guest concerns and follow up with relevant departments.">
  • Lead the Night team.">
  • Manage the security and safety of both hotel guests and employees.">
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Requirements

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We are looking for a highly motivated and organized individual with excellent communication skills. The ideal candidate will have:

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  • A current GM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ).">
  • 1 year previous front office experience at a management level.">
  • Prior experience with night auditing, Opera Cloud, Accounting, ResaWeb, ACDC is advantageous.">
  • Proficient knowledge of computer systems such as: Microsoft word, Excel, Outlook and Adobe.">
  • Excellent verbal and written communication skills.">
  • Experience managing invoices, floats and guest folios.">
  • Knowledge of emergency procedures and general health and safety procedures.">
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Benefits

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We offer a range of benefits to our staff, including:

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  • Daily staff meals while on duty.">
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.">
  • Accor's Parental Leave Scheme: Supporting you in all stages of life.">
  • Access to our Employee Assistance Program.">
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Why Work for Ibis?

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We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.

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Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo #BELIMITLESS Pioneer the art of responsible hospitality, connecting cultures, with heartfelt care.