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Technical Support Specialist

3 weeks ago

Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

About Us

At Spark New Zealand Limited, we believe that seamless connectivity is the key to unlocking New Zealand's full potential. As a Service Engineer, you'll play a vital role in delivering exceptional technical support and ensuring customer satisfaction.

The Role

We're seeking skilled Technical Support Specialists to join our team in providing excellent service. As a Technical Support Specialist, you'll assist with diverse IT environments, occasionally on-site, offering desktop and engineering support.

Your close client interaction will emphasize exceptional communication and top-tier service.

Responsibilities:

  • Provide technical support to clients through effective communication and problem-solving skills
  • Diagnose and troubleshoot technical issues remotely and on-site, ensuring swift issue resolution
  • Onsite support across several clients (varying locations) – valid NZ driver's license required
  • Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets)
  • Diagnosing faults / troubleshooting / problem solving
  • Network / Windows desktop and Server support
  • Building productive working relationships across a variety of colleagues, clients, and suppliers
  • Document service activities and maintain accurate records of client interactions

Requirements:

  • Work experience in equivalent field with IT services experience or training
  • Proven experience in technical support, maintenance, or a related role
  • Strong diagnostic and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Familiarity with hand tools, ladders and networking equipment is required

Why Choose Us

Diversity and Inclusion: We are committed to building a more inclusive culture where everyone feels valued and respected.

Sustainability is at the heart of our approach, and we remain dedicated to making a positive contribution to digital equity.

What We Offer:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • Access to market-leading benefits including comprehensive medical cover, life insurance, and more