Customer Service Specialist

6 days ago


Tauranga, Bay of Plenty, New Zealand Merchant1948 Full time

About Merchant1948
We're a proud New Zealand family-owned business with a legacy spanning over 70 years. Our commitment to delivering premium leather footwear has earned us a reputation as a trusted brand.

The Job
This exciting opportunity involves working in our Bayfair store under the guidance of the Store Manager. Key responsibilities include:

  • Fostering strong relationships with customers through exceptional service and product knowledge.
  • Achieving individual sales targets and adhering to company standards while maintaining a strong work ethic.
  • Maintaining the store's visual appeal by ensuring tidy displays and merchandising standards.
  • Contributing to a positive team culture by collaborating with colleagues and management.

Why Join Us?
We offer a range of benefits that make us stand out from other employers. These include:

  • Quarterly bonuses to recognize outstanding performance.
  • A free pair of shoes every season, plus company discounts.
  • A recruitment referral bonus to encourage our team to share their network with us.
  • A supportive team culture and management that prioritize employee well-being.
  • Access to EAP programs when needed.

About You
To succeed in this role, you should possess:

  • A positive attitude, driven by a growth mindset and a love for people-focused work.
  • A passion for our brand and alignment with our values and culture.
  • An eye for detail and a commitment to accuracy.


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