ICT Technical Solutions Specialist

4 days ago


Auckland, Auckland, New Zealand Integrated Control Technology Full time

About Us: Integrated Control Technology is a renowned provider of innovative ICT solutions, catering to the needs of security installation professionals. Our cutting-edge products focus on ICT specific hardware and software.

Job Role: As a Technical Support Representative, you will be responsible for delivering exceptional technical support to our external customers. This role involves providing solutions, building relationships, and prioritizing workloads. You will also assist with testing and replication of issues to define and close support tickets, ensuring customer knowledge base advancement with key product information where applicable.

Responsibilities: Key responsibilities of this role include:

  • Providing timely and effective technical support to customers
  • Building and maintaining strong relationships with customers
  • Prioritizing workloads and managing projects effectively
  • Assisting with testing and replication of issues
  • Ensuring customer knowledge base is up-to-date with key product information

Requirements: To succeed in this role, you will need:

  • Security, CCTV or Access Control industry experience
  • Exceptional problem-solving skills and attention to detail
  • Excellent communication skills (written and verbal)
  • A passion for providing top-notch customer service
  • High level of motivation with the ability to work unsupervised

Our Culture: We foster a unique, friendly, and professional team environment that prioritizes personal growth and career development. Our teams are committed and hard-working, but we also make time for fun and well-being. We offer a range of benefits, including an active Social Club, regular extra-curricular events, onsite yoga, fruit boxes, and onsite massages.



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