Customer Experience Strategist

1 week ago


Auckland, Auckland, New Zealand Clarus Full time
Job Overview

We are seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our Customer Team, you will play a pivotal role in driving customer satisfaction and loyalty through data-driven insights and process improvements.

About the Role

This is a unique opportunity to leverage your analytical skills and passion for customers to drive business performance. You will be responsible for analysing customer metrics, identifying pain points, and recommending improvements to customer interactions, outsource partner, and internal operational workflows.

Key Responsibilities
  • Analyse customer metrics and identify areas for improvement
  • Develop and implement process improvements to enhance customer experience
  • Collaborate with cross-functional teams to ensure customer success and operational excellence
  • Provide data-driven insights to inform business decisions
Requirements
  • Relevant tertiary qualification in a business or operations-related discipline
  • Proven experience improving customer satisfaction and performance through customer-driven strategies
  • Excellent analytical thinking skills with an orientation for continuous improvement
  • Unique ability to explain data and insights to all levels of the business
What We Offer
  • A competitive salary and STI opportunity
  • A range of extra benefits including additional leave entitlements and flexible working arrangements
  • Free insurances and health checks
  • Ongoing professional development opportunities


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