Customer Service Representative
2 weeks ago
**Company Overview**
Allianz Partners is a global leader in the insurance and asset management industry, committed to caring for our employees' ambitions, dreams, and challenges. We believe in empowering our workforce to explore, grow, and shape a better future for our customers and the world around us.
**Job Description**
We are seeking an experienced Claims Support Specialist to join our team. As a key member of the Claims Team, you will be responsible for providing support to the claims team by processing administrative tasks, opening and distributing all incoming mail, loading and scanning claims, maintaining salvage boxes, archiving claims, and clearing claims inboxes.
Your Key Responsibilities Will Include:
- Handling incoming mail and liaising with administrators
- Managing claim documents and maintaining communication through email
- Assisting with various tasks and answering customer queries
- Maintaining good relationships with both internal and external stakeholders to ensure high levels of customer satisfaction
- Developing relationships with internal staff and external partners to enhance the company's brand and market perception
About You
To succeed in this role, you will need:
- Effective time management skills and the ability to multitask
- An intermediate level of computer literacy and proficiency in Microsoft Office, including Outlook, Excel, and Word
- The ability to deliver excellent customer service in a professional and friendly manner
- Excellent verbal and written communication skills
- A commitment to delivering on assigned objectives and striving to overcome obstacles or setbacks
We Offer
As a valued member of our team, you can expect:
- A dynamic and inclusive work environment that encourages personal and professional growth
- A wide range of courses and targeted development programs to support your career progression
- International mobility opportunities and a global work environment
- A focus on employee wellbeing and a comprehensive Work Well program to promote work-life balance
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