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Implementation Resolution Expert

3 weeks ago


Wellington, Wellington, New Zealand Silverbear Ltd. Full time
About the Role:

This is an exciting opportunity to work as an Implementation Resolution Expert at Silverbear Ltd. You will be responsible for troubleshooting technical issues, managing support tickets, and providing excellent customer service.

Key Responsibilities:
  1. Troubleshoot technical issues related to our EPOS systems and hardware
  2. Manage and resolve incoming support tickets in a timely manner
  3. Communicate effectively with customers and maintain accurate records
  4. Collaborate with cross-functional teams to resolve complex technical issues