Customer Experience Associate
1 week ago
We are seeking a highly skilled Front Desk Coordinator to join our front desk team at Tfe Hotels / Adina Apartment Hotels in Queenstown. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our guests have a seamless and enjoyable experience during their stay with us.
Responsibilities
- Process check-in and check-out procedures, verifying guest information and issuing room keys.
- Answer guest enquiries and address their needs and requests.
- Handle guest complaints and escalate issues to supervisors when necessary.
- Provide information about hotel services, amenities, and local attractions.
- Manage and update guest accounts.
- Take and confirm room reservations, either by phone or in person.
- Process payments for hotel services and verify credit card information.
About You
To be successful in this role, you will need to possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. Previous experience in a similar role within a hotel environment is highly desirable. You must also be available to work a mixture of morning and afternoon shifts, including weekends.
Perks
We offer a range of benefits to our employees, including:
- A supportive and friendly team culture.
- Global hotel discounts for you and your family and friends.
- Travel and wellness discounts.
- Paid Birthday leave to celebrate the day and eat cake.
- Food and Beverage discounts at our cool bars with amazing views.
- Leave options to attend to the things in life that are important to you.
- Paid parental leave.
- International exchange opportunities.
- Learning, development, and career progression.
- Community - Giving back out there feels extra good here.
- Recognition with your chance to shine.
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