Healthcare Operations Coordinator

1 week ago


Tauranga, Bay of Plenty, New Zealand NHOMS MassOMS PLLC Full time

About NHOMS / MassOMS PLLC

We are a leading healthcare organization dedicated to delivering exceptional patient experiences. Our innovative approach and commitment to compassion, accessibility, and one team drive our mission to make a lasting impact on our organization's growth and success.

Our core values center around healing first for our patients. Members of our team approach each day with empathy for both patients and colleagues. We foster innovation on every level and ensure we are accessible to one another as we work collaboratively.

We are seeking individuals who can help us continue pursuing our goal of reaching prospective patients and enhancing their lives while promoting a positive work environment.

Job Summary:

The Patient Scheduler plays a vital role in ensuring seamless coordination of patient appointments and efficient clinic operations. This position requires exceptional organizational skills, attention to detail, and empathetic communication with patients.

Responsibilities:

  1. Schedule, reschedule, and confirm patient appointments, optimizing provider time and treatment room availability.
  2. Act as the primary point of contact for patient inquiries, providing clear and empathetic communication about scheduling.
  3. Make outbound calls to assist patients with scheduling consultations, procedures, and follow-up appointments, managing cancellations and rescheduling as needed.
  4. Verify patient information, insurance details, and maintain accurate records in Open Dental.
  5. Collaborate with referring doctors and clinical staff to ensure accurate scheduling.

Required Skills and Qualifications:

  1. High school diploma or equivalent.
  2. At least 1 year of experience in medical or dental office scheduling, call center, or customer service required.
  3. Familiarity with scheduling software like Open Dental or similar patient charting systems.
  4. Strong verbal and written communication skills, with a professional phone demeanor.
  5. Excellent organizational and multitasking abilities, focusing on accuracy and efficiency.
  6. Ability to thrive in a fast-paced, dynamic healthcare environment.

Benefits:

  1. Competitive hourly rate: $20.00-$25.00.
  2. Comprehensive medical, dental, and vision insurance.
  3. Paid vacation and sick time.
  4. Access to 401(k) plans, including Safe Harbor match.
  5. Eligibility for discretionary quarterly bonuses.
  6. Discounts on oral surgery services for employees and their families.
  7. Referral bonus eligibility.


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