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Service Excellence Associate
3 weeks ago
Service Excellence Associate
">We are seeking a skilled Service Excellence Associate to join our team at Phoenix Capital. In this role, you will be responsible for delivering exceptional customer experiences through effective communication and issue resolution.
">About the Position
">This fixed-term contract position will see you working closely with internal stakeholders to deliver outstanding customer service. Your primary responsibilities will include:
">- ">
- Providing timely and accurate support to customers via phone, email, and other channels;">
- Collaborating with colleagues to resolve customer complaints and concerns;">
- Processing customer orders and transactions efficiently;">
- Identifying opportunities to upsell and expand customer relationships.">
Requirements
">To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong attention to detail. Previous experience in customer-facing roles is essential, particularly in environments where high volumes of customer inquiries are handled.
">A background in coffee or tea knowledge is highly desirable, as is proficiency in ERP systems such as SAP or Salesforce.
