Airport Operations Leader
5 days ago
About Us
Qantas, founded in 1920 in the Queensland outback, has evolved to become Australia's largest regional, domestic, and international airline. With a diverse range of subsidiary businesses, the Qantas Group focuses on transporting customers and freight using two complementary brands — Qantas and Jetstar. Our airport operations are the backbone of our success.
The Role:
We seek a seasoned leader to oversee day-to-day airport operations in Auckland, ensuring exceptional safety standards, timely performance, and high-quality customer experiences. This is a shift-based position that requires working across 7 days a week, including early mornings and late nights.
Your Responsibilities:
- Lead the management of airport operations, prioritizing safety and efficiency
- Collaborate with Ground Service Providers to maintain strict compliance with Qantas policies
- Optimize operational performance, focusing on below-wing, ramp, and operational safety
- Develop and implement strategies to enhance customer satisfaction and experience
What We're Looking For:
- Proven experience in frontline leadership within an operational environment
- Strong understanding of below-wing or ramp operations, as well as operational safety frameworks
- Excellent stakeholder management and communication skills
- Data-driven mindset with a passion for analyzing trends and solving complex issues
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