Airport Operations Leader

5 days ago


Auckland, Auckland, New Zealand Qantas Full time

About Us

Qantas, founded in 1920 in the Queensland outback, has evolved to become Australia's largest regional, domestic, and international airline. With a diverse range of subsidiary businesses, the Qantas Group focuses on transporting customers and freight using two complementary brands — Qantas and Jetstar. Our airport operations are the backbone of our success.

The Role:

We seek a seasoned leader to oversee day-to-day airport operations in Auckland, ensuring exceptional safety standards, timely performance, and high-quality customer experiences. This is a shift-based position that requires working across 7 days a week, including early mornings and late nights.

Your Responsibilities:

  • Lead the management of airport operations, prioritizing safety and efficiency
  • Collaborate with Ground Service Providers to maintain strict compliance with Qantas policies
  • Optimize operational performance, focusing on below-wing, ramp, and operational safety
  • Develop and implement strategies to enhance customer satisfaction and experience

What We're Looking For:

  • Proven experience in frontline leadership within an operational environment
  • Strong understanding of below-wing or ramp operations, as well as operational safety frameworks
  • Excellent stakeholder management and communication skills
  • Data-driven mindset with a passion for analyzing trends and solving complex issues


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