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Clinical Support Associate

3 weeks ago

Queenstown, New Zealand Asia HealthPartners Pte Ltd Full time

About Asia HealthPartners Pte Ltd

We are a leading healthcare provider committed to delivering high-quality medical services to our patients. Our team of dedicated professionals is passionate about making a positive impact on people's lives.

Job Summary:

We are seeking an experienced and organized Clinical Support Associate to join our team. The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a strong attention to detail.

Key Responsibilities:

  • Provide Daily Support: Assist the department in preparing documents and reports, ensuring timely completion and accuracy.
  • Patient Registration: Receive, screen, and register patients into the clinical system, capturing all necessary information efficiently.
  • Customer Service: Address patient inquiries, feedback, and concerns in a professional and courteous manner, resolving issues promptly.
  • Procedural Coordination: Arrange for laboratory tests, specialist referrals, and other procedures as needed, verifying patient information accurately.
  • Cash Handling: Obtain and verify patient billing information before collecting payment, maintaining confidentiality at all times.
  • Facilities Maintenance: Contribute to maintaining the cleanliness of unit facilities and equipment, ensuring a tidy and welcoming environment.
  • Data Entry: Perform daily data entry and settlement tasks efficiently, adhering to quality standards.
  • Communication: Handle incoming phone calls, make appointments, and provide general assistance to patients and staff.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and organizational skills
  • Proficiency in computer software and systems
  • Able to maintain confidentiality and handle sensitive information