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Cabin Crew Support Specialist

1 week ago

Auckland, Auckland, New Zealand Jetstar Airways Full time

Job Title: Operations Coordinator - Auckland

We are seeking an experienced and proactive Operations Coordinator to join our team in Auckland. As an Operations Coordinator, you will be responsible for supporting our Cabin Crew and Cabin Crew Development Managers across our Auckland and Christchurch bases. You will be the first point of contact for Cabin Crew, providing administrative and employment-related support, ensuring operations run smoothly at our ports, and handling queries in a timely and professional manner.Reporting to the Regional Manager Cabin Crew, you will resolve issues, provide advice, and assist with a range of administrative tasks to maintain effective operations.Key Responsibilities:

  • Resolve Cabin Crew queries in a timely and effective manner and escalate where necessary
  • Provide advice on payroll-related issues and act as the first point of contact for payroll queries
  • Verify expense claims and invoices for accuracy and compliance
  • Provide general administrative support, including uniforms, car park passes, and office supplies
  • Assist with onboarding and recruitment processes for new Cabin Crew

Required Skills:

  • Proactive problem-solving skills with a keen attention to detail
  • Ability to prioritise tasks and manage competing deadlines
  • Excellent communication skills, both verbal and written
  • High level of computer literacy, particularly with Microsoft Office suite programs
  • Strong administration skills with a focus on accuracy and efficiency
  • Exposure or understanding of payroll processes (preferred)
  • Strong stakeholder management experience
  • Ability to manage and resolve employee-related queries

Benefits:

  • Heavily discounted fares to destinations all over the world – not only for you, but also for your favourite travel companions
  • Discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel

Inclusion and Diversity:

  • Jetstar is an equal opportunity employer
  • We encourage diversity, supports charities and environmental initiatives