ICT Service Delivery Director

3 days ago


Christchurch, Canterbury, New Zealand Theta Full time
Job Description

We are a highly regarded technology company with a strong focus on delivering exceptional customer experiences.

  • Located in our Christchurch office, you will oversee the full lifecycle of ICT service agreements with our customers.

You will work closely with our Service Desk and specialist practices to deliver ICT services, ensuring successful outcomes and great experiences. Key responsibilities include:

Key Responsibilities
  • Oversee the delivery of our support services, improving operational processes, issue diagnosis, and incident/problem resolutions.
  • Provide service delivery expertise to the Sales team and continually improve our Delivery practice by contributing knowledge as your experience grows.
  • Ensure that our work is appropriate, aligns with our contracts, and is fairly charged.
Requirements
  • 5+ years in Service Delivery or related ICT roles.
  • Accredited in ITIL or other modern service management processes.
  • Strong customer service ethos supported by clear and effective communication skills.
  • Problem-solving skills and ability to work hands-on with tools such as Azure DevOps boards.
  • Experience developing and implementing service contracts.
  • Enterprise customer environments experience, with some exposure to public sector.
  • Bonus: Microsoft Dynamics 365 or Business Central customer environment experience.

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