Cloud Computing Specialist

2 weeks ago

Auckland, Auckland, New Zealand ENGINEERINGUK Full time
About the Role:
As a key member of the ENGINEERINGUK team, you will play a pivotal role in providing critical incident response and management services to our esteemed clients. This position requires exceptional analytical skills, strong technical expertise, and excellent communication abilities to ensure seamless collaboration with internal stakeholders and customers.

Responsibilities:
  • Drive the resolution of large-scale customer-impacting incidents through collaborative efforts with cross-functional teams.
  • Provide expert guidance on complex technical issues, working closely with Engineering Teams to deliver timely resolutions.
  • Conduct proactive monitoring of customer metrics, identifying emerging trends and areas for improvement.
  • Prioritize, manage, and own customer issues from start to finish, ensuring prompt resolution and exceeding client expectations.
  • Develop and maintain documentation, including runbooks and response plans tailored to each workload onboarded to our service.

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