Professional Services Specialist
1 week ago
About Datacom
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.
Job Description
The Professional Services Consultant will be responsible for the set-up and installation of Smartly's software. This role ensures preparation/completion of customer implementation projects to appropriate quality standards within time and to company requirements.
This involves accurate and timely data manipulation and data entry to ensure full payroll compliance of new Smartly customers. The role also ensures high standards are being met and maintained throughout each part of the process and exceeds customer expectations.
Key Responsibilities
- Manage day-to-day operations and onboarding implementation delivery for assigned projects, ensuring service levels are met and results delivered.
- Demonstrate commitment to meeting and exceeding the needs of internal and external customers.
- Aspire to achieve excellence in all areas.
- Ensure consistency in use of systems, processes, & practices.
- Monitor work volumes for nominated clients to ensure that adequate resources are always available to meet demand.
- Ensure that customer complaints are resolved promptly to the customer's satisfaction and handled politely, setting clear expectations with both parties.
- Timely hand over of clients to Training, Customer Support & Managed Services.
- Check information provided by clients is correct and complete.
- Use data manipulation tools to streamline administration.
- Participate fully in training and coaching sessions.
- Adhere to all levels of the Privacy Act.
- Work with the team and other parties (internal and external to Smartly) to ensure a timely delivery of services.
- A ccurate data entry of client information into new payroll sites.
- Act positively in the role of change agent.
- Actively promote good work practices and work ethic.
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