Director of Operational Excellence

6 days ago

Auckland, Auckland, New Zealand Auckland Council Full time

At Auckland Council, we are seeking a visionary leader to drive the operational delivery of our pools and leisure centres. As Head of Operations, you will be responsible for leading strategically, driving performance, and fostering collaboration across teams, Local Boards, and the wider Council whanau.

This is a key leadership position with a strong focus on customer outcomes, staff engagement, operational efficiency, and strategic delivery. You will coach and develop a high-performing team of Centre Managers to ensure consistently high standards of service delivery and operational excellence, ensuring our facilities meet the evolving needs of Aucklanders now and into the future.

We are looking for someone who has:

  • A tertiary qualification in Business, Sport and Recreation, or a relevant community discipline
  • At least 10 years' experience in senior operational leadership roles, ideally in a large, multidisciplinary or complex organisation
  • Demonstrated success in leading large customer-facing teams across multiple sites
  • Strong experience in financial, risk, and resource management
  • A strong commitment to advancing te ao Maori and supporting Maori outcomes

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