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Senior FCI Risk Management Specialist

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Auckland, Auckland, New Zealand ASB Bank Full time

At ASB, our goal is to empower customers to take control of their financial lives. We believe in being proactive in protecting them from the impact of financial crime. In the Customer Risk Team, we play a vital role in safeguarding our customers, organisation and community.

You will join a team that assesses customer data, liaises directly with customers to collect outstanding information, and manages exits where required. This is a permanent senior level role in the end-to-end management of financial crime compliance with Anti Money Laundering (AML) / Counter Terrorism Financing (CTF) legislation and ASB regulatory requirements.

Day to day, you will conduct enhanced customer due diligence by interacting with our customers and balancing exceptional customer service with compliance obligations. You will also conduct complex investigations, making sound decisions as to the next steps ensuring a seamless banking experience while meeting our regulatory obligations.

  • Manage high risk customer activity ensuring compliance with sanctions obligations, AML/CFT legislative requirements and internal policies through the assessment, investigation and appropriate remediation of alerts, exceptions, cases and exiting customers where required within agreed Service Level Agreement (SLA) time frames.
  • Report suspicious activity to the NZ Police Financial Intelligence Unit (FIU) as required.
  • Provide SME guidance to colleagues and contribute to wider bank projects which involve or impact FCI.
  • Proactively support the Manager / TL to drive a culture of Continuous Improvement by reviewing, validating and adapting processes to accommodate business and volume changes and to ensure that all internal processes are continuously reviewed to deliver efficient, accurate and compliant processes.