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Customer Service Representative

2 weeks ago

Wellington, Wellington, New Zealand Wellington Water Full time

**Job Description:**

We are seeking a skilled Contact & Dispatch Coordinator to join our team at Wellington Water. As a key member of our customer service team, you will be responsible for providing excellent frontline support across both our customer contact and dispatch functions.

About the Role:

This is a fast-paced role that requires strong customer service and organisational skills. You will be working in a dynamic environment where no two days are the same, and you will have the opportunity to grow your skills and develop new ones.

Your Key Responsibilities:

  • Resolve customer queries through a mix of inbound/outbound calls, emails, and live chat services;
  • Triage and dispatch service requests to councils and crews;
  • Provide timely and accurate information for customers on the status of their requests.

About You:

To succeed in this role, you will need to have previous experience in a varied, customer-focused environment where outputs are time-critical. You will also need to demonstrate strong communication skills, the ability to work under pressure, and a positive attitude.

Our Benefits:

As a valued member of our team, you can expect a range of benefits, including flexible working arrangements, comprehensive wellbeing programme, formal and informal professional development opportunities, and more.