Customer Experience Director

7 days ago


Whakatane, Bay of Plenty, New Zealand ASB Bank Full time

At ASB Bank, our Advice Centres are at the forefront of delivering innovative and personalised solutions for customers.

We are seeking a Customer Experience Director to co-ordinate the delivery of our products and services to branch-based customers through proactive leadership and management of our frontline team.

This role will play a pivotal factor in fostering successful team environments where individuals feel they belong and can achieve their true potential.

The ideal candidate will have extensive banking experience and the confidence to operate in a highly regulated environment.

This is an exciting opportunity to progress your career in multiple directions and join a diverse and inclusive environment where we work together to accelerate progress for all New Zealanders.

You will be responsible for motivating your team to provide an unbeatable customer experience and drive growth.

Maintaining existing relationships to retain business and cultivating new opportunities for the Bank will also be key responsibilities.

This role requires a digitally brave, strategic thinker who can improvise in a fast-paced banking environment.

Key benefits include:

  • A competitive market salary
  • Broad range of exclusive Staff Banking Benefits
  • Health, Life and Income Protection Insurance
  • Joining a dynamic and diverse team

We offer a fun and supportive team environment with awesome benefits. Apply online to register your interest in this position and for additional information see the attached Position Description.



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