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Customer Service Support Specialist

3 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand Randstad Full time
Company Overview:
Randstad is a dynamic and team-focused organization that values supportive management and well-established teams. We are seeking individuals who are seeking new opportunities in customer service and administration roles.

Salary:
$27.80 per hour, plus 8% holiday pay

Job Description:
We are looking for a reliable and detail-oriented individual to handle inbound calls from clients and stakeholders across New Zealand. As a customer service representative, you will be responsible for handling multiple tasks simultaneously, making follow-up calls, and assisting internal staff with requests. You will also be responsible for managing complaints professionally and efficiently, as well as performing administrative duties.

Key Responsibilities:
  • Handle inbound calls from clients and stakeholders
  • Multitask and use different platforms at once
  • Make follow-up calls and triage
  • Assist internal staff with requests
  • Manage complaints professionally and efficiently
  • Perform administrative duties

About You:
  • Previous experience in customer service or call centers
  • A positive attitude and eagerness to learn
  • Resilience and ability to handle challenging situations
  • Strong multitasking and organizational skills

Requirements:
  • Long-term work rights in NZ
  • Relevant qualifications or equivalent experience
  • Immediate availability

Skills:

Administration, customer service, outbound calls, call centre, advisor


Qualifications:

No qualifications required


Education:

Secondary School/High School