Customer Service Representative
2 weeks ago
About Colliers
We are a leading diversified professional service and investment management company with operations in 70 countries.
Our team of 22,000 enterprising professionals provides exceptional service and expert advice to clients globally.
We operate in ways that benefit our people, our clients, our communities, and the environment, doing what's right and striving for excellence in everything we do.
Job OpportunityWe are seeking a Customer Service Representative / Duty Manager to join our onsite team at The Hub Hornby based in Christchurch.
This is an exciting opportunity for someone looking to start a career in real estate management services or gain experience in a retail business environment.
The successful candidate will be required to work one weekend day.
Key Responsibilities- Provide a high level of professional service to tenants, owners, and customers
- Ensure customer requests are dealt with promptly and efficiently
- Ability to multitask and manage competing priorities
- Duty Manager one day during the weekend, overseeing the centre and ensuring smooth operations
- Assist the team with drafting documents, monitoring office systems and administrative processes
- Ordering and managing supplies, including maintaining stock levels and inventory
- Organising contractors to attend site, ensuring compliance with health and safety regulations
- Input creditor invoices and process payments
- Compile centre newsletter and memos, communicating important information to stakeholders
- Assist with marketing events as required, promoting the centre and its services
- Coordinate Health & Safety requirements to ensure compliance, maintaining a safe working environment
- Process sale of gift cards and rental equipment, providing excellent customer service
- Coordinate booking and invoicing for casual licenses, streamlining administrative processes
- Support the Centre Management team as required, contributing to the success of the business
- Beginner to intermediate skills in Microsoft Office suite, including Word, Excel, and Outlook
- Willingness to learn and master property-based software, staying up-to-date with industry developments
- Ability to work one day during the weekend, being flexible and adaptable
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