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Wellness and Hospitality Lead

3 weeks ago

Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

About the Opportunity
We are seeking a highly skilled Spa and Fitness Centre Manager to oversee the daily operations of our Spa and Fitness Centre. This is a fantastic opportunity to join a renowned luxury resort and be part of a team that prioritizes exceptional guest experiences.

Responsibilities
  • Operational Management: Manage the day-to-day operations of the Spa and Fitness Centre, including staffing, inventory control, and maintenance
  • Treatment Provision: Ensure the delivery of high-quality spa treatments, adhering to Rosewood Hotel Group standards
  • Guest Experience: Foster a culture of exceptional guest service, ensuring every interaction meets or exceeds guest expectations
  • Team Development: Lead and motivate a team of skilled professionals, promoting a culture of teamwork, innovation, and excellence
  • Software Management: Utilize Spa-specific software applications to optimize operations, enhance efficiency, and maintain accurate records
Requirements

To be successful in this role, you should have:

  • At least 3 years' experience in luxury hospitality environments
  • Excellent communication and interpersonal skills
  • Impeccable personal grooming
  • Intermediate MS Excel and Word skills
  • Desirable: Experience working with Spa Leading Quality Assurance (LQA) Standards, massage therapy, and beauty qualifications

We offer a competitive salary, staff lunches and dinners, access to our staff Perks Programme, and accommodation options. If you are passionate about delivering exceptional guest experiences and are committed to excellence, please submit your application.