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Company Overview
IHG Hotels & Resorts is an iconic hospitality brand with a strong passion for developing great people. We are looking for a skilled Guest Experience Manager to join our team as we continue to grow and expand our operations.
Job Summary
This is a full-time role offering $32 per hour, with a competitive benefits package and opportunities for career growth and development.
About the Role
- We're seeking someone to lead our front office team in delivering exceptional guest service and seamless hotel operations.
- As a key member of our team, you will be responsible for managing priorities, supervising staff, and developing their skills to achieve results that enhance hotel performance.
- You will oversee your shift, manage check-ins and check-outs, and engage with guests to resolve issues and concerns.
Required Skills and Qualifications
- A vibrant personality and the confidence to build relationships with guests and colleagues.
- Minimum 2 years' experience in a hotel front office department, with a minimum 1 year experience in a leadership or supervisory role.
- Ability to train and relay information to the team, strong problem-solving skills, and an ability to multi-task.
- Previous experience using Opera or similar PMS, Micros, and Microsoft Office.
- Flexibility to work a range of hours, including afternoons, evenings, and public holidays.
- Diploma in hotel management, business administration, or equivalent.
What We Offer
- Paid birthday leave and additional parental leave benefits.
- Full training provided, daily laundered uniform, and flexible work options.
- Proactive health days and a lifelong development program to support your career journey.
