Commercial and Scientific Leader
6 days ago
We are seeking a skilled and experienced leader to fill the role of Department Head - Customer Solutions. This is an exciting opportunity to lead three key functions: Sampling Logistics, Sample Reception, and Customer Liaison, and contribute to the success of our laboratory's operations.
About the RoleThis is a challenging and rewarding role that requires a highly motivated and experienced leader to develop and maintain a culture that prioritises safety, manage the workforce to ensure optimised efforts every day, and drive business improvement practices that enhance efficiency within a safety-first environment.
Key Responsibilities- Developing and implementing business improvement practices that drive efficiency within a safety-first environment
- Fostering a customer-centric mindset, providing excellent customer experiences and service from new business enquiry through to results provision
- Leading laboratory customer relationship management and communications through a variety of digital mediums and through in-person account management activities
You are a people leader who has excellent communication skills and the ability to build strong relationships across the business. Your background includes:
- Excellent safety record and safety leadership experience
- 5-10 years' experience of leading teams and driving performance
- 5-10 years' experience of field services, logistics, or process/compliance-driven operations
- Commercial management of a profit centre, including costing and pricing
To be successful in this role, you must have:
- Excellent communication and interpersonal skills
- The ability to build strong relationships across the business
- A track record of delivering results in a fast-paced environment
- Strong analytical and problem-solving skills
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