Senior Quality Assurance Manager

7 days ago


Tauranga, Bay of Plenty, New Zealand Zespri International Full time

Zespri International is a leader in the global kiwifruit market, with a strong focus on quality and customer satisfaction.

About the Role

The QA Team Lead will be responsible for leading one of three Quality Assessor teams within the Zespri Global Quality Team. This role will ensure the efficient execution of audit plans, including product quality and cool store assessments.

Key Responsibilities
  1. Coordinate the QA team to execute audit plans efficiently and effectively.
  2. Collaborate with managers to resolve product quality and compliance issues, and improve audit processes.
  3. Act as a contact point for kiwifruit industry quality teams, communicating issues to Zespri Global Quality and other Supply Chain teams.
  4. Manage the Quality Assessor team, ensuring all members are approved and competent to deliver compliance programs.
  5. Implement new processes and systems within the QA team and support the QA Training Coordinator with the Zespri internal Product Issue Notification System (PINS).
  6. Lead the annual review of Zespri QA procedures and associated documents.
  7. Ensure optimal resource utilization by assigning facilities based on QA approvals, workload, and geographical efficiency.
  8. Track, trend, and analyze QA Audit Programme data in real time, addressing any gaps identified.
  9. Keep the Quality Assessor team informed of all new developments, changes, and risks in the audit field.


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