Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team, based in the Palmerston North Manawatu Region.
In this role, you will be exclusively dedicated to the remote support of our clients. Reporting to the Service Desk Manager, this is a full-time position with high levels of accountability.
Your responsibilities will include but are not limited to:
- Managing, diagnosing, and resolving level 1 and 2 support requests within SLA timeframes.
- Supporting ICT environments within the scope of the SOC.
- Providing investigation and diagnostics to resolution of system hardware, software, and infrastructure in a remote setting.
- Working on projects (if required) and being a strong escalation point for the support team.
The successful candidate will have exceptional troubleshooting skills, written and verbal English skills, and customer service skills.
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Technical Support Specialist
1 day ago
Manawatu-Wanganui, New Zealand beBee Careers Full time**About the Role:**We are seeking a skilled Technical Support Specialist to join our team. As a first point of contact for IT-related issues, you will provide excellent customer service and communicate technical information to non-technical individuals.**Key Responsibilities:**Respond to client inquiries and provide technical support via various...
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Technical Support Specialist
3 days ago
Manawatu-Wanganui, New Zealand beBee Careers Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As the primary point of contact for IT-related issues, you will provide exceptional customer service and technical support to clients via various channels.Responsibilities:Respond to client inquiries and provide technical assistance via phone, email, and chat.Diagnose...
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IT Support Specialist
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Manawatu-Wanganui, New Zealand beBee Careers Full timeAbout the RoleThis is a unique opportunity to join our IT support team as a technical operations specialist. As a key member of our team, you will be responsible for delivering exceptional IT support services to our clients across the region.
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Entry Level Technical Support Specialist
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Manawatu-Wanganui, New Zealand beBee Careers Full timeJob Overview:We are seeking a talented and customer-focused Entry Level Technical Support Specialist to join our team. As a first point of contact for IT-related issues, you will provide excellent support to clients through face-to-face interaction and ticket board.You will be responsible for responding to client inquiries, diagnosing and troubleshooting...
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Technical Support Specialist
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Manawatu-Wanganui, New Zealand beBee Careers Full timeJob Description: We are seeking multiple full-time IT support professionals to provide technical assistance and enhance technology use across our organization by supporting staff and students with their technical queries. The role will also be responsible for completing onboarding and offboarding processes for new staff members and related training. Each...
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Technical Support Specialist
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Manawatu-Wanganui, New Zealand beBee Careers Full timeAbout the RoleThe Junior Software Support Analyst will be a key technical resource, helping customers overcome challenges in their day-to-day use of our software.Key Responsibilities:Provide remote technical support to customers, diagnosing and offering solutions within agreed service levels while considering business impacts and contractual obligations.Stay...
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Technical Support Specialist
2 weeks ago
Manawatu-Wanganui, New Zealand Fuse It Recruitment Full time**Job Description**Fuse IT Recruitment is seeking an experienced Cloud Support Engineer to join our client's team in Whangarei. As a key member of their technical support team, you'll provide 2nd/3rd line support to valued customers, ensuring SLA targets are met. Your role will involve hands-on problem-solving, updating service tickets, and participating in...
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Technical Support Specialist
7 days ago
Manawatu-Wanganui, New Zealand beBee Careers Full timeOpportunities And ChallengesThis role offers opportunities for growth and development in service management, operations, and platform development. You will expand your skills and responsibilities over time within a collaborative and motivated team. Our organization is known for its innovative platforms, products, and commitment to customer service. You will...
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Cloud Technical Support Specialist
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Manawatu-Wanganui, New Zealand TMG Cloudland Full timeTMG Cloudland is a leading provider of cloud-based solutions, empowering businesses to shape the future of digital workspaces.The OpportunityWe are seeking an experienced Cloud Support Engineer to join our team in Palmerston North. This role offers a unique opportunity to gain exposure to service management, operations, platform development, and sales across...
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Senior Technical Support Specialist
1 week ago
Manawatu-Wanganui, New Zealand beBee Careers Full timeJob DescriptionWe are seeking an experienced IT Infrastructure Expert to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to customers and ensuring that their needs are met in a timely and efficient manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatUpdate service...