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About Our Company Culture
Metcash Trading Limited values diversity and inclusion, promoting a culture that supports employees from all backgrounds. We foster a collaborative and dynamic work environment, recognizing individual contributions and achievements.
The Opportunity
We are seeking an experienced Business Growth Strategist to drive the success of our network within New Zealand. In this role, you will lead our retail operations field team and support office team, working closely with our merchandise and marketing teams, as well as our 370 retailer members.
Your Key Responsibilities
- Develop and implement strategies to improve franchise performance, focusing on sales growth, customer satisfaction, and operational efficiency.
- Ensure all franchise locations comply with company standards, local laws, and regulations related to the sale of alcohol.
- Provide comprehensive training to franchisees on store operations, product knowledge, customer service, and compliance with legal requirements.
- Monitor and analyze sales data, financial reports, and customer feedback to identify trends and areas for improvement.
- Address and resolve any issues or conflicts between the franchisor and franchisees.
- Assist franchisees in developing and implementing business plans, setting goals, and creating action plans to achieve them.
- Collaborate with the Marketing team to implement marketing and promotional campaigns.
- Conduct regular audits of franchise locations to ensure compliance with brand standards.
Your Skills and Qualifications
- 5+ years' experience in a similar role.
- Previous field team management experience.
- Strong selling, influencing, and negotiation skills.
- Exceptional communication skills, including presentations to groups.
- Commercial acumen.
- Intermediate MS Office skills.
