Efficiency and Ethics Research Enablement Specialist

1 day ago


Auckland, Auckland, New Zealand Xero Full time

**Designing the Future of Small Business**

Xero's mission is to empower small businesses by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps. As a Research Operations Specialist, you'll play a critical role in enabling our design team to conduct research with customers and non-customers through building and maintaining a customer panel.

**Your Key Responsibilities

  • Optimize research workflows with efficient tools, processes, and budget management.
  • Partner with cross-functional teams for consistent research practices and vendor management.
  • Build and maintain reporting and support research operations queries.
  • Coordinate research logistics and manage full participant recruitment cycle and data.
  • Maintain participant panels as well as coordination of office testing as required.

Requirements

  • Experience in creating and managing customer panels for customer interviews.
  • Ability to build educational material and user guides, facilitating training for designers, researchers, and wider business users to participate in research.
  • Successful track record in managing cross-functional initiatives with many stakeholders within Research and outside, across different disciplines and business units.
  • Experience in procurement & change processes including negotiating budget, scope, and terms of business.
  • Systems thinker with excellence in process analysis and track record of improving processes as a team evolves, resulting in greater operational efficiency and team productivity.
  • Ability to build simple reporting and dashboards for exec leaders, pulling in multiple data sources.
  • Understanding of the Qualtrics technology a plus as well as experience running usability labs or similar.

What We Offer

Xero offers a range of benefits, including very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing, an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programs, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.



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