Customer Service Representative

6 days ago


Taupo, New Zealand Sonova AG Full time
Job Description

This role requires a highly organized and detail-oriented individual who can provide exceptional support to TeleAudiology in the clinic. The successful candidate will be responsible for managing clinic operations, reception duties, and administrative tasks, while also providing technical support to remote Audiologists.

Key Responsibilities
  • Clinic operations: Manage the day-to-day operations of the clinic, ensuring efficient administrative tasks are completed.
  • Reception duties: Provide exceptional service to clients, handling all reception responsibilities with a welcoming and professional demeanor.
  • Diary management: Effectively manage the clinic diary to ensure smooth scheduling and operations.
  • Administrative tasks: Process insurance applications, government subsidies, and ACC claims in a timely and accurate manner.
  • Data management: Run daily reports through our CRM system to track progress and identify areas for improvement.
  • Technical skills: Receive full training to perform in-house hearing aid repairs and provide technical support in the clinic to remote Audiologists who conduct consultations via video technology.
About You
  • You have a strong desire to help people, offering exceptional service and care to every client.
  • You are eager to develop your knowledge in Audiology, with the potential to train as a Tele Assistant.
  • You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
  • You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.


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