Customer Experience Manager

2 weeks ago


Rotorua, Bay of Plenty, New Zealand Automotive Employment NZ Ltd. Full time

Role Overview

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  • This is a unique opportunity to join our team and make a real difference in the lives of our customers.

As a Service Advisor, you'll play a key role in delivering exceptional customer experiences and driving business success.

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Responsibilities

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  1. ">
  2. Greet customers and assess their service needs.
  3. Provide accurate information on vehicle maintenance and repair services.
  4. Schedule service appointments and manage customer expectations.
  5. Liaise with technicians to ensure timely and efficient service completion.
  6. Communicate service progress and costs to customers.
  7. Upsell additional services and maintenance when appropriate.
  8. Maintain detailed service records and ensure accurate invoicing.
  9. Handle customer inquiries and resolve concerns promptly and professionally.
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About You

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  • Previous experience as a Service Advisor, preferably in a franchise dealership environment.
  • Familiarity with all aspects of automotive repair and maintenance processes.
  • Solid communication skills, both verbal and written.
  • Good computer literacy (experience on dealership software highly advantageous).
  • High levels of customer focus and interpersonal skills.
  • Excellent time management skills and the ability to prioritize tasks in a fast-paced customer service environment.
  • A valid driver's license.

We offer a competitive salary package, career growth potential, and a supportive work environment.



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