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Delivery Excellence Manager

2 weeks ago

New Plymouth, Taranaki, New Zealand Taituarā Full time

Taituarā values its people and aims to provide a supportive and inclusive work environment. We're seeking a skilled professional to join our team as a Delivery Excellence Manager.

This role involves overseeing the management of service requests across the team and driving the successful delivery of our work programme. You'll be responsible for developing and implementing strategies to improve team productivity and collaborating with various teams to ensure smooth delivery of work programme.

Responsibilities:

  • Develop and implement strategies to improve team productivity
  • Oversee the management of service requests
  • Collaborate with teams to ensure smooth delivery of work programme
  • Manage databases and records related to service requests
  • Communicate effectively with stakeholders, including customers, team members, and external partners

Requirements:

  • Degree in administration or related field, or equivalent experience
  • Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint
  • Experience with CRM software, such as Tech1
  • Excellent written and verbal communication skills
  • Ability to work collaboratively and build strong relationships