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Dispute Resolution Specialist

2 weeks ago

Auckland, Auckland, New Zealand New Zealand Automobile Association Full time
Job Overview

As a Dispatch Service Coordinator, you will be responsible for managing the logistics of our roadside breakdown services, ensuring that members and customers receive prompt and effective assistance.

Your Key Duties

  1. Receive and respond to incoming calls and emails, providing support and guidance to members and customers.
  2. Coordinate with operational teams to schedule service officers and other AA contractors.
  3. Analyse and resolve complex issues related to member and customer queries.

Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • The ability to work effectively in a team environment and adapt to changing circumstances.

Our Culture

We value diversity and inclusion, and we want you to feel comfortable bringing your authentic self to work every day.