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Senior Outbound Sales Leader

2 weeks ago

Auckland, Auckland, New Zealand Bridgestone Nz Ltd Full time
About Us
Bridgestone New Zealand Ltd is a leading tyre specialist, committed to providing excellent service to our valued customers. As an international company, we strive for sustainable mobility and advanced solutions.

The Role
Our Outbound Contact Centre Manager plays a pivotal role in driving revenue through strategic leadership and optimization of outbound sales operations. This position demands someone with a methodical approach to develop and execute high-level sales strategies and undertake sales forecasting. A key metric will be ensuring alignment with retail operations and translating leads into tangible in-store sales.

Key Responsibilities
You will directly oversee a team of Customer Service Representatives, implement best practices and leverage data insights to improve efficiency and lead conversion rates. To achieve this, you will need:
  • A minimum of 5 years experience within a Senior Sales or Contact Centre leadership role
  • Demonstrated expertise in outbound sales management, with a proven history of achieving and succeeding targets
  • Excellent people management skills, with added mentorship capability
  • To be commercially minded with a strong financial and business acumen