Service Operations Manager
4 days ago
About the Role
We are seeking a highly skilled Service Manager to oversee the daily operations of our busy workshop. As our ideal candidate, you will be responsible for leading a team of skilled technicians, ensuring efficient workflow, and embracing our commitment to outstanding customer service.
Your goal will be to drive service performance, manage resources effectively, and continuously improve service processes.
- Manage and coordinate all service department activities
- Supervise, mentor, and train service technicians and support staff
- Ensure timely and accurate completion of service work
- Maintain high levels of customer satisfaction by addressing concerns and providing timely updates
- Monitor and achieve service department performance metrics
- Develop and implement service department policies and procedures
- Manage parts inventory and ordering to support service operations
- Oversee warranty claims and service contracts
- Ensure compliance with all safety and environmental regulations
About You:
- Proven experience as a Service Manager or in a similar leadership role in heavy equipment or trucking industry
- Strong knowledge of truck maintenance and repair
- Excellent leadership and team management skills
- Outstanding customer service and communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with service management software and tools
- Heavy Diesel certification or equivalent
Our client is a leading provider of reliable and economical trucks, tippers, and curtainsiders, with over 30 years of experience in the New Zealand market. They offer seamless sales and support for operators across a wide range of industries.
If you have the skills and experience required for this role, we encourage you to apply. Please note that only shortlisted candidates will be contacted within 5 working days.
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