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Retention Strategies Leader

7 days ago


Auckland, Auckland, New Zealand Chorus Nz Limited Full time

About Us

Chorus NZ Limited is a dynamic and exciting organisation that is shaping the future of connectivity in Aotearoa. We are passionate about our purpose and are committed to creating a culture that is fair, inclusive, and equitable. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.

Role Overview

The HO Customer Retention & Loyalty Leader will play a key role in building a customer-first culture within our organisation. You will be responsible for developing and executing comprehensive retention strategies that drive long-term loyalty and lifetime value. This involves working closely with various teams across the business to ensure retention efforts align with company-wide goals.

Key Requirements

15+ years of experience in retention or marketing rolesProven track record in developing and executing large-scale retention strategiesStrong people leadership experience, including managing high-performing teams and reporting to executive levels