Support Operations Lead

6 days ago


Auckland, Auckland, New Zealand Auckland Council Full time
Job Description
  • Support the Team Leader Customer Support in leading day-to-day operations of the front-of-house team.
  • Manage performance, personal development, training, leave, stock budgets, and ensure continuous improvement through customer feedback analysis.
  • Develop and implement strategies to improve customer satisfaction and experience.
  • Cultivate strong relationships with internal and external customers.
Requirements
  • Strong customer service management experience.
  • Possession of a First Aid Certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and late shifts.


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