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Customer Service Operations Specialist

3 weeks ago

Queenstown, New Zealand Travel + Leisure Co. Full time

About Us

We're Travel + Leisure Co., the world's leading vacation ownership and travel membership company. Our dynamic portfolio includes resort, travel club, and lifestyle travel brands.

As a dedicated associate, you'll help us achieve our mission to put the world on vacation. We're committed to innovation, growth, and fun, making every day an opportunity to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

This role will play a vital part in the operation of our Sales Site by providing support to the sales staff in daily sales support duties. You'll partner with the Senior sales support team to ensure the smooth and efficient running of the preview centre.

Your key responsibilities will include:

  • Displaying leadership values by ensuring the smooth and efficient running of the preview centre
  • Being the face and heart of our business through your interactions
  • Be involved in daily core operational tasks including reception obligations, premium recording and management, and contract generation
  • Ensure premium inventory levels are properly maintained and audited, and review weekly inventory reports
  • Be the voice of our team through your communications with both internal and external stakeholders
  • Be a key contact for the  dynamic Sales Team by ensuring the accurate recording of information in relation to guest flow, booking numbers and team details
  • Focused and balance these tasks with administration duties both reoccurring and adhoc such as data entry, reporting and ad-hoc administrative duties
  • Ensure compliance with cash handling and transactions

About You

We're looking for someone with a high level of energy and self-motivation, strong customer service values and focus, excellent communication skills, both written and verbal. You should be able to work independently as well in a team environment and be proficient in Microsoft Applications and knowledge of CRM systems.

What We Offer

We offer a range of benefits to our employees, including professional development funding, discounted hotel and resort stays globally, subsidised private health cover, and more. Join our global team and build a career where memories start with you.