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Emergency Response Specialist
1 week ago
Tait Communications has been delivering critical communications solutions to public safety, transport, and utilities worldwide for over 50 years. We have a global presence, working with customers to create innovative solutions that make a real impact on communities.
The JobAs a member of our team, you will play a crucial role in ensuring the timely resolution and restoration of customer services during critical incidents. Your responsibilities will include managing and interacting with multiple technology groups to provide critical support for public safety, transportation, and utility customers.
Key Responsibilities:
- End-to-end responsibility for Critical Incident Management and Post Incident Review processes.
- Managing Critical/Major incidents (P1/P2) across multiple domains, including third-party integrations.
- Driving the Technical Bridge across multiple teams (Radio, Core, Backhaul Microwave, IP L2/L3) to ensure resolution within SLAs.
- Leading Management Bridge activities, preparing action plans, and keeping incidents under control.
- Providing timely updates to management, customers, and internal stakeholders.
Requirements:
- Certification in ITIL (minimum ITIL V3 Foundations; & ITIL 4).
- Minimum of 5 Years of cross-domain technical experience in Land Mobile (P25/DMR) or Cellular Telecommunications (Radio, Access, and Core Domain).
- Minimum of 5 years of experience working with ITIL Framework and experience with Emergency Event management.
- Ability to work 24/7 shift roster, including up to 12-hour shifts.
Benefits:
- Health insurance, annual flu vaccinations, and extra sick leave in your first year.
- Free onsite parking, gym, and café.
- Training, development, and long service recognition.
- Active social club and a supportive work environment.
