Night Shift Supervisor
5 days ago
Hotel Operations and Leadership
The Night Manager will be responsible for the operation of the hotel overnight, in the absence of the management team, ensuring the hotel maintains its high standards of safety, service, and operational efficiency. This includes:
- Managing night shifts, including lead & supervising teams, ensuring safety, security and a seamless and welcoming guest experience
- Coordinating with other departments to ensure smooth operations
- Handling guest concerns and resolving issues promptly to maintain a high level of guest satisfaction
Key Responsibilities
- Operate the hotel's front desk, handling guest check-ins and check-outs, reservations, and enquiries
- Manage night audit functions, accurately reconciling guest accounts & posting charges
- Generate daily reports, offering insights into hotel performance and operations
- Oversee the property's security, ensuring all safety protocols are followed
Requirements
- Previous Front Office experience at supervisory level
- Experience completing the night audit process and Opera knowledge will be an advantage
- A strong understanding of hotel operations and leadership principles
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
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