Cloud Service Delivery Manager

4 days ago


Wellington, Wellington, New Zealand Capgemini Full time

About the Role

We are looking for a skilled Cloud Service Delivery Manager to join our team. In this role, you will be responsible for ensuring that client infrastructure is maintained and supported to achieve an efficient and effective delivery of services aligned to contractual obligations.

Key Responsibilities

  • Manage cloud and infrastructure configuration and upgrades, problem analysis and resolution for complex problems, in conjunction with clients and external service providers where necessary
  • Define, develop, and provide problem analysis and resolution services for complex cloud and infrastructure problems in conjunction with clients and 3rd party suppliers
  • Manage Service Desk services within an ITIL framework

Requirements

  • Tertiary qualifications at degree level in information technology or extensive proven direct relevant experience
  • Extensive experience supporting/administering large scale IT infrastructure and Cloud Services
  • 10-12 years' experience in a hands-on support lead/manager role
  • Experience in leading, managing, and mentoring support teams

About Us

At Capgemini, we believe in creating a workplace where everyone feels valued and respected. We strive to ensure that our employees feel empowered to contribute their best ideas and expertise to deliver exceptional results for our clients.



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