Credit Consultant
3 days ago
We're seeking a highly skilled Credit Consultant - Collections to join our team at Heartland Bank Limited in Christchurch. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a knack for problem-solving.
Job OverviewThis role involves handling incoming calls from the Collections queue, responding to customers with overdue accounts, loading and monitoring arrangements within the Heartland Bank's Collections systems, and liaising with internal customers and external introducers to solve customer needs.
About UsHeartland Bank Limited is a leading financial services group with big growth plans. We provide award-winning savings and finance products to a diverse range of customers, including business owners, farmers, and retirees. Our strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way.
Key Responsibilities- Handle incoming calls from the Collections queue, ranging from simple balance inquiries to more complex requests
- Respond to customers with overdue accounts to make arrangements to repay arrears
- Loading and monitoring arrangements within the Heartland Bank's Collections systems
- Liaising with internal customers and external introducers to solve customer needs
- Promoting our digital solutions and helping our clients with their digital journey
- Strong communication - written and verbal, customer service, problem-solving, and negotiation skills
- Able to work in a fast-paced environment with multiple priorities
- Familiarity with collections processes and procedures
- Ability to empathize with customers and provide solutions to their needs
We offer a competitive salary package, which includes an estimated NZD 60,000 - NZD 80,000 per annum, flexible working options, employee banking benefits, an excellent insurance package, sports teams (touch, netball, and football), and Friday night pizzas and drinks.
About Our CultureWe're proud to celebrate the many characteristics that make each of us different. We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have recently received the Rainbow Tick.
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Credit Consultant – Collections
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Christchurch, New Zealand Heartland Bank Limited Full timeCredit Consultant – Collections (Christchurch)Kia ora!We are growing our Collections Department and looking for a few new Credit Consultant- Collections in our Christchurch Office.While Collections experience is preferable, we are looking for an energetic and empathetic person who can evidence strong communication - written and verbal, customer service,...
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Credit Consultant – Collections
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Christchurch, New Zealand Heartland Bank Limited Full timeCredit Consultant – Collections (Christchurch)Kia ora!We are growing our Collections Department and looking for a few new Credit Consultant- Collections in our Christchurch Office. While Collections experience is preferable, we are looking for an energetic and empathetic person who can evidence strong communication - written and verbal, customer service,...
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