Business Improvement Director

6 days ago


Wellington, Wellington, New Zealand New Zealand Post Full time

We're seeking a results-driven Business Improvement Director to join our team and drive business success through process optimization and innovation. In this role, you'll lead a high-performing team of analysts responsible for identifying areas for improvement and developing strategic plans to drive business growth.

As a seasoned business improvement professional, you'll oversee key initiatives such as customer service metrics, NPS, and performance reporting. You'll develop and maintain robust business improvement frameworks to ensure efficient service delivery and optimal resource allocation.

You'll also be responsible for developing and implementing strategic plans to drive business growth and improve service performance. Using advanced analytical tools, you'll analyze data, identify opportunities, and develop recommendations to drive business outcomes.

To succeed in this role, you'll need strong technical knowledge, including SQL and advanced Excel skills, as well as expertise in PowerBI or Tableau. You'll also have the ability to create compelling data visualizations that communicate complex insights to non-technical stakeholders.

We're looking for an experienced professional with a collaborative approach and a continuous improvement mindset. If you're passionate about delivering exceptional customer experiences and driving business growth through process optimization and innovation, we'd love to hear from you.



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