Customer Insight Director

1 week ago


Christchurch, Canterbury, New Zealand Jr United Kingdom Full time
Key Responsibilities
The successful candidate will have a high level of responsibility, owning policy documents and signing off on all customer-facing communications. Key responsibilities include:

* Management of all customer communications via a central repository
* Ensuring customer communications are technically compliant, relevant, managed at expiry, and meet regulatory requirements
* Implementing and managing the customer feedback programme in line with Consumer Duty guidelines/framework

In addition, the successful candidate will work closely with stakeholders to create and implement changes from a legal, regulatory, and business perspective, with specific focus on ensuring sustainability, driving good customer outcomes, and operating in line with Consumer Duty.

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