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Customer Support Ambassador

2 weeks ago

Wellington, Wellington, New Zealand Xero Full time
Welcome to Xero

Xero is a vibrant and dynamic company that's passionate about empowering small businesses to succeed.

Job Description

We're looking for a talented Customer Experience Specialist to join our team. As a key member of our Customer Experience Team, you will play a vital role in delivering exceptional customer experiences.

Your Key Tasks
  1. Provide expert advice and guidance to customers on how to use Xero to achieve their business goals.
  2. Develop and maintain strong relationships with customers, understanding their needs and preferences.
  3. Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  4. Stay up-to-date with product knowledge and industry trends to ensure continued expertise.
Your Qualifications
  • Experience in a customer-facing role, preferably in a financial services or cloud-based software environment.
  • Proven problem-solving skills and ability to think critically.
  • Excellent communication and interpersonal skills.
  • Accounting or bookkeeping qualifications an advantage.